PlayShakespeare.com: The Ultimate Free Shakespeare Resource
PlayShakespeare.com: The Ultimate Free Shakespeare Resource
PlayShakespeare.com: The Ultimate Free Shakespeare Resource
PlayShakespeare.com: The Ultimate Free Shakespeare Resource

Shakespeare App FAQs

  • Shakespeare Pro

    Buy now on the App Store
  • Shakespeare

    Buy now on the App Store
  • Shakespeare for Android

    Shakespeare Android app on Google Play

Sometimes your Shakespeare app may crash due to a bug, a failed upgrade, or a variety of other reasons. If this crashing is consistent, try the following before contacting support:

  1. Restart your device - Hold the power/sleep button until the Slide to Power Off message appears to turn your device off. Wait 30 seconds and power it back on using the same button.
  2. Perform a hard reboot of your device - To perform a hard reboot of your device, hold down the Home button and power/sleep button at the same time until the device starts to reboot or about 10 seconds (ignore the Slide to Power Off message).

If you've lost or deleted or your upgraded Pro app, you can get it back by doing one of the following:

  1. If you purchased the upgrade using the in-app upgrade, reinstall the free version and upgrade in the same way to get the Pro version back. Your credit card will not be charged.
  2. If you purchased the Pro version directly via the Apple App Store, you should visit the Shakespeare Pro page and redownload the app. Your credit card will not be charged.

WARNING: DO NOT USE A DIFFERENT UPGRADE METHOD THAN YOU ORIGINALLY USED. This is the way Apple's upgrade/purchasing system works and you have to use the same method or Apple will charge your credit card a second time. Apple's policy is all sales are final and there are no refunds (but you might be able to convince them otherwise).

Yes, Apple allows this as long as you do two things:

  1. Use the same Apple ID on both devices.
  2. You must use the same method to upgrade as you originally used to purchase the app in order not to be charged (see the previous question "I lost my upgrade to Pro. How can I get it back?")

According to Apple, the answer depends on whether you purchased the app directly from the App Store or via in-app purchase. If you purchased it directly from the App Store, it is available to all members of your family group free of charge. If you purchased it using in-app purchase, it must be purchased again to share wth your family group.

To turn off alerts or the reminder to rate/review the app on the App Store on iOS7 or iOS8, perform the following steps:

  1. On your device, go to Settings > Notification Center.
  2. Scroll down the list of apps until you see the Shakespeare or Shakespeare Pro app. Tap the icon to view the app notification settings.
  3. Select None for the Alert Style. Slide all the other options to the off position (to the left).

These settings may not be visible if you don't have a newer version of the app. Please update to the latest version. If you have an older version, when the reminder appears, just press the "No, stop bugging me!" button. In later versions, there is a button in the app Settings to disable app review reminders.

You can also go the app settings to customize this:

  1. Open the device Settings (not the Settings within the app).
  2. Select the Shakespeare app (make sure it's the right one if you have more than one option).
  3. Select Allow Notifications to turn them on.
  4. Select the options defining how you want to receive Quote of the Day.

It may take up to 24 hours for any changes to take effect.

The latest versions of the app have a toggle in the app settings to disable the app requesting a review. Open the app, tap settings, and turn off Disable app review reminders.

Go to the Shakespeare app settings and scroll down the Quote Settings section. Slide the Quote of the Day setting to the on or off position.

  1. On your device, go to Settings > Notification Center.
  2. Scroll down the list of apps until you see the Shakespeare or Shakespeare Pro app. Tap the icon to view the app notification settings.
  3. Slide all the options you want to use to the ON position (to the right).
  4. Choose an alert style when unlocked (either Banners or Alerts). If you choose None, the daily quotes will not appear when your device is unlocked. You will have to first unlock it and then go to the Notification Center to see quotes.

Important: Daily quotes require both the Quote of the Day option in the app settings AND the option in the Notification settings to be turned ON.

Here’s how the Quote of the Day works:

“Silent Quotes”: Quotes appear in your Today Widgets each day and are displayed by swiping downwards from the top of your screen to open the Notification Center. You only see quotes when you want and tapping them takes you to the quote location in the play. Turn Silent Quotes on or off by opening the Notification Center, click Edit, and add or remove the Shakespeare app.

“Notification Quotes”: Quotes appear as notifications at the time you choose in the app settings. These notifications are “pushed” to your device so you need to have an internet connection for this to work. Actual delivery time may vary by a few minutes depending on your network. Turn Notification Quotes off in the Shakespeare App settings. If you change your settings, it may take up to 24 hours for the change to take effect.

Line numbers are NOT the same between different editions of Shakespeare’s plays, though they are relatively close. The Riverside, Arden, Folger, First Folio, Shakespeare Pro and other editions all have slightly different line numbering due to the way each editor approaches the texts. See this article about Shakespeare line numbers for more information on comparing editions.

The Shakespeare and Shakespeare Pro apps for Apple iOS released in August 2015 now adapt your user interface to use your language settings. Languages currently supported are English, Spanish, German, French, Italian, Simplified Chinese, Russian and Ukrainian. In the settings you can override this feature if you prefer English no matter your device language settings. If this option is missing in the settings, please update your app to the latest version.

The play texts themselves are quite small, but the search function requires that the texts be indexed. This indexing does an advanced analysis of every word in the complete works and sets things up in a way that allows the search feature to quickly locate words and phrases. If this wasn't done, searching for a phrase would take upwards of 30 minutes and may never succeed! Even though mobile devices have decent processors, they still need help when sifting large amounts of data (like the complete works of Shakespeare). Also, high resolution screens require high resolution graphics and those can take up considerable space. Keep in mind there is a Shakespeare portrait gallery and lots of other great information packed into the app as well.

Line numbers are based on the line breaks. Verse lines contain consistent breaks roughly every 10 syllables. Prose lines have almost no line breaks and therefore the line numbers are less frequent (sometimes only one line number for a long prose speech). As digital texts become more widespread, device screen sizes is a common issue when having consistent line numbering between devices. A tablet reading prose line 5 would likely be a phone reading line 10. All the line numbers would vary widely from reader to reader and cause confusion. The system we've used makes things universal, consistent and easy to understand when referencing parts of the text on any device.

If you want to restore your app to its default state when it was first installed, go the the Settings and scroll to the bottom to find the "Reset to defaults" option. You will be asked to confirm before the app is reset.

WARNING: If you are using Shakespeare Pro, this will also delete all of your bookmarks. Your notes will be saved. Be sure to create a backup of your bookmarks.

To share your bookmarks with other users, open any play and tap the share icon in the upper right corner. Select "Share Bookmarks" and the app will automatically create an email with your bookmarks as an attachment. The recipient will get and email with the bookmarks attached.

To import bookmarks, open the email on your device and tap the bookmark attachment. Choose the Shakespeare Pro app icon to begin the import. You should receive a confirmation on successful import. Bookmarks having the same same will not be imported as duplicates.

Important: Shakespeare Pro is required to create, share, and import bookmarks.

Shakespeare Pro for Apple devices contains iCloud sync to automatically backup your bookmarks if you enable it in the app settings. But you can create a backup of your bookmarks by sharing them with yourself. Simply, send yourself the sharing email with the bookmarks attachment to import at any time. Bookmarks that already exist will not be replaced and only the missing items will be added.

To share your notes with other users, open any play and tap the Notes icon to view the list of notebooks. Then open the notebook you want to share and tap the share icon in the upper right corner. Select "Share this notebook" and the app will automatically create an email with your notebook as an attachment. The recipient will get and email with the notebook attached.

To import a notebook, open the email on your device and tap the notebook attachment. Choose the Shakespeare Pro app icon to begin the import. You should receive a confirmation on successful import.

Important: Shakespeare Pro is required to create, share, and import notes.

Shakespeare Pro for Apple devices contains iCloud sync to automatically backup your notes if you enable it in the app settings. But you can also create a backup of your notes by sharing them with yourself. Simply, send yourself the sharing email with the notebook attachment to import at any time. Notebooks that already exist will not be replaced and only the missing items will be added.

The Shakespeare Passport is a virtual ticket and discount coupon you can use at participating museums and theatres. Registration through the app is simple (your information is kept private) and displays the Passport bar code. Show this screen at participating venues. For more information, visit http://shakespearepassport.com.

In some cases, we may need to look at crash logs to see what the issue is. Here are the steps to follow:

If you're on a Mac:

  1. Open iTunes and connect your device to sync it.
  2. Once syncing is complete, return to the Finder (located in the Dock or by clicking the desktop).
  3. Click the Go menu and choose "Go to Folder..."
  4. Paste in the following path:

    /Users/<Your Mac User Name>/Library/Logs/CrashReporter/MobileDevice/

    Make sure to replace "<Your Mac User Name>" with the name of the user on your Mac computer.

    You can also manually open each folder following the above path, but your Library folder might be hidden. If it's hidden, hold down the option key while clicking the Go menu and the "Library" will appears in the dropdown menu.

  5. Locate the folder name of the device that crashed. You may have multiple device folders if you have multiple devices.
  6. Inside the device folder, open the "Retired" folder.
  7. Locate all files that start with "Shakespeare" and copy them to your desktop.
  8. Once you’ve located the correct file or files, send them to us at the support email provided in your support ticket.

If you're on Windows Vista or Windows 7:

  1. Open any Windows Explorer Window (My Computer, My Documents, etc.)
  2. Enter %appdata%, and press Enter
  3. Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under "Devices")
  4. Locate all files that start with "Shakespeare" and copy them to your desktop.
  5. Once you’ve located the correct file or files, send them to us at the support email provided in your support ticket.

If you're on Windows XP:

  1. Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
  2. Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under "Devices")
  3. Locate all files that start with "Shakespeare" and copy them to your desktop.
  4. Once you’ve located the correct file or files, send them to us at the support email provided in your support ticket.

If you only have an Apple device and no laptop or desktop machine:

  1. Open the Settings app on your Apple device.
  2. Go to Privacy, then Diagnostics & Usage.
  3. Select Diagnostics & Usage Data.
  4. Locate the log for the crashed app. The logs will be named in the format: <AppName>_<DateTime>_<DeviceName>
  5. Select the desired logs. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy.
  6. Paste the copied text to Mail and send them to us at the support email provided in your support ticket.

Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

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