I have a problem with my app. How can I get support?
Sometimes your Soliloquy app may crash due to a bug, a failed upgrade, or a variety of other reasons. If this crashing is consistent, try the following before contacting support:
- Restart your device - Hold the power/sleep button until the Slide to Power Off message appears to turn your device off. Wait 30 seconds and power it back on using the same button.
- Perform a hard reboot of your device - To perform a hard reboot of your device, hold down the Home button and power/sleep button at the same time until the device starts to reboot or about 10 seconds (ignore the Slide to Power Off message).
I lost my upgrade to Soliloquy Pro. How can I get it back?
If you've lost or deleted or your upgraded Soliloquy Pro app, you can get it back by restoring your upgrade with the Restore button.
I bought the Soliloquy Pro upgrade on one device and now I want to use it on another. Can I do that?
Yes, Apple allows this as long as you do two things:
- Use the same Apple ID on both devices.
- You must use the same method to upgrade as you originally used to purchase the app in order not to be charged (see the previous question "I lost my Soliloquy upgrade to Pro. How can I get it back?")
How do I restore my app to its default state?
If you want to restore your app to its default state when it was first installed, go the the Settings and scroll to the bottom to find the "Reset to defaults" option. You will be asked to confirm before the app is reset.
How do I share or import monologues?
To import a monologue, open the email on your device and tap the monologue attachment. Choose the Soliloquy app icon to begin the import. You should receive a confirmation on successful import.
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